Effective Date: October 07, 2025
At Mini Neo, we aim to deliver exceptional value through our AI-powered marketing automation tools. This Cancellation & Refund Policy outlines how cancellations, renewals, and refunds are handled for our subscription services.
1. Subscription Cancellations
- You can cancel your subscription anytime directly from your Mini Neo account dashboard or by contacting [email protected].
- Once canceled, your account will remain active until the end of your current billing period.
- After that, your access to paid features (including blog generation limits) will be paused unless you renew or upgrade your plan.
2. Refund Policy
- All subscription fees are non-refundable, as payments cover immediate access to Mini Neo’s AI-powered infrastructure and services.
- We do not offer partial or prorated refunds for unused days, unused post credits, or early cancellations.
- Exceptions may be made in cases of duplicate billing or technical errors—please contact us within 7 days of the charge for review.
3. Plan Upgrades and Downgrades
- You can upgrade or downgrade your subscription plan at any time.
- Upgrades: Charges are prorated for the remaining billing period, giving you instant access to new features.
- Downgrades: Take effect from the next billing cycle.
4. Free Trials and Promotional Offers
- Mini Neo may offer free trials or introductory promotions for new users.
- Once a trial ends, the system will automatically transition to a paid plan unless canceled before the renewal date.
- Refunds will not be provided for charges made after the trial period ends.
5. Auto-Renewal Policy
- All paid subscriptions are auto-renewed monthly using your chosen payment method.
- Renewal payments will continue until the subscription is canceled.
- You are responsible for canceling your plan before the renewal date if you no longer wish to continue.
6. Enterprise Plans
- Enterprise subscriptions are billed based on custom agreements.
- Cancellations, renewals, and refunds for these plans are governed by the terms outlined in the respective enterprise contracts.
7. Contact Us
For any billing or refund-related questions, please reach out to our support team: